Tom Cook

Tom Cook

Member since 12 April 2020
Total activity 46
Last activity 1 day ago
Following 1 users
Followed by 1 users
Votes 1
Subscriptions 1

Activity overview

Latest activity by Tom Cook

  • Tom Cook created an article,

    Enabling and customizing satisfaction reasons

    Customer satisfaction rating surveys allow you to measure how happy your customers are with the services you provide. Inevitably, you’re going to receive a less-than-glowing response (rare as it ma...

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    • 2 votes
  • Tom Cook created an article,

    Best practices for managing your community

    When you first launch a community with Gather, we recommend that you follow some basic steps and enable certain features to help you to guide your users and make managing your community easier.

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    • 8 votes
  • Tom Cook created an article,

    Disabling comments for an article

    You can disable comments on individual articles as necessary. When you do so, the article indicates that it is closed for comments at the bottom of the article.

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    • 2 votes
  • Tom Cook created an article,

    Opening the Knowledge Capture app

    Agents can open the Knowledge Capture app in the Support agent interface to perform the following actions:

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    • 2 votes
  • Tom Cook created an article,

    Using tabs to organize content

    Tabs are a navigation element that allow users to easily access different parts of a page, or even other parts of the Help Center. They are commonly used on the Web and, as a result, intuitive.

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  • Tom Cook created a post,

    Community tips for customer satisfaction (CSAT) surveys

    Some of our customers have shared great tips about customer satisfaction!

    • 2 comments
    • 0 followers
    • 2 votes
  • Tom Cook created an article,

    Using labels on your articles

    Labels are a single word or a multiple word phrase you can add to the default language version of a specific article in Help Center. You can use labels to influence article search relevance, to inf...

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  • Tom Cook created an article,

    Getting familiar with our pricing

    Our complete theming package is just that: everything you need to create an amazing, customized Help Center.

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    • 0 votes
  • Tom Cook created an article,

    Configuring Guide settings

    You can manage your knowledge base configuration in Guide settings. You must be a Guide Manager to work with these features.

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    • 0 votes